Should there be any issue with your order whatsoever then please do not hesitate to make contact – we are here to help and want to make sure you are happy with our products and our service.

Should you need to return anything then please first speak with our customer services team who will be pleased to help you and guide you through the process.

Returns must be agreed in writing and we will need to understand fully the reasons for the return so we can advise on next steps.

Please note as follows

• Save as agreed by the seller in writing and in its own absolute discretion no goods will be automatically accepted for return.
• In the event of acceptance for return there will be a handling charge of up to 20% of the price of the products concerned.
• Risk in the goods to be returned shall remain with the buyer until received or collected by the seller.

Please refer to our terms and conditions to understand the expectations on both ourselves and also the purchaser.